RepairClinic Reviews

We ordered a part it was the wrong part, then they said we did not give them the model number, lies, Very dirty!.

worst customer service I've seen - place and order and the adress is wrong (not me that enter that adress your system did) and I chat to have it fix to be told that it is ship nothing we can do to go at the adress to pick it up - guess what it a non existing adress - this is total BS there is always something that can be done I own an ecommerce company and we do it every day - but we have TOP NOTCH customer service i guess it's not givin to everyone - I'll be sure to call my credit card to get refund as it is YOUR responsability until the goods is in my hand.
To top that the person on the chat told me in their words figure it out and was not answering any of my question - NEVER BUY THERE!!!!

One star for repair clinic. I bought a fan from the upper oven of my double wall oven based on the exact part number shown in the image and sku on repair clinic's site. When it arrived I tried to install on upper oven, but it didn't fit since that fan is for lower oven. The two fans are different. I returned it and they refused the return saying I had clearly attempted to install it. So was against return policy. I pointed out the issue was their website explicitly showed it was the correct part of the upper oven. It still shows it's the proper fan for the upper oven to this day. They didn't care. $125 down the drain for me and another $20 for shipping on the return gone. And they still have the fan.
Total refusal on this outfit's part to work with me. Therefore 1 star.
Never using this place again. The quality of a company is not how well it does when things to right, but how does it behave when things go wrong.

Avoid like the plague. Worst customer service . Never reply to emails. Part is lost but they won’t replace. PayPal resolution is my only hope to get my money back.

I ordered and paid online for a refrigerator replacement part on November 14, 2020, and received an order confirmation at that time saying shipping info would be forthcoming. Nothing on the site suggested that the part for which I’d be paying was on back order or unavailable. More than two months later, having received nothing further but a barrage of marketing emails, I emailed customer service about the order. I received no response. Today, almost a week later, I called, and— after a half hour on hold—was informed by a customer service rep that the item was still on back order and could become available anytime between now through February 26. Even if it does arrive—I’ve been given no reason to be convinced it will—it will be more than three months after order, with no prior indication that it would be delayed.

I am writing this review because Repair Clinic customer service will not respond to me. Apparently they have no idea what customer service means, nor any interest in improving performance. I ordered a gas stove replacement burner - the exact same burner that failed 3 years ago. Not only did Repair Clinic raise the price nearly 60% ($77 to $102), but the casting was not threaded for the 4 mounting screws, and they did not include any screws!
I am a retired Mechanical Engineer with 40 years experience in design, construction, and factory maintenance and at 74 have no patience for poor customer service.

Ordered a high temp thermostat and fuse for Whirlpool dryer on 12/29/20. Part was listed as in stock and in fact shipped same day. Received the parts 2-days later on 12/31/20. Part numbers were an exact match. Didn't need video guidance for repair, but nice that they offer the instructions. Based on my experience, Repair Clinic is recommended.

This company is a scam. They lied to me repeatedly about having a part. I waited for 40 days for the part to arrive and then it suddenly was delayed for another 30 days for no reason. When I called to ask about it, the customer service representative was a complete jerk and the supervisor said he just didn't care. This company is a total scam - do not buy from them!!

This company is a scam. They lied to me repeatedly about having a part. I waited for 40 days for the part to arrive and then it suddenly was delayed for another 30 days for no reason. When I called to ask about it, the customer service representative was a complete $#*!head and the supervisor said he just didn't care. This company is a total scam - do not buy from them!

Do not purchase anything from the RepairClinic! Their unreasonable return policy states that you cannot return a part once you've installed it, WITHOUT ANY USE!!! It will end up costing you more in the long run to pay for the part, pay for the shipping to receive the part, and pay for the shipping to return the part because it does not resolve your issue!
Do NOT patron this site or company!!

Order that they sent had absolutely no correlation to what I ordered. On hold forever when trying to sort it out. After all this, they said item out of stock, although website stated in stock. Waste of time. Find another option.

There should be an option to choose 0 stars because this is what RepairClinic should receive.
I purchased a control board for my furnace with the hope that it would resolve my issue. Unfortunately it did not so I contacted RepairClinic to request a return. I was forwarded a return packing slip and label. I just received a notice from RepairClinic that I will not receive a refund because I installed the board to see if it would fix the problem. How is it possible to know if the board would fix the furnace if I can't try it out to see if it works? This is a very poor policy and I will not recommend RepairClinic to anyone looking for repair parts.